January 2012
1 post
December 2011
3 posts
“When a reporter asked Jobs how much market research Apple had done before...”
– The Man Who Inspired Jobs - NYTimes.com
“When launching a new technology, it’s far better to constrain the capabilities...”
– Want To Create A Breakout Product? Start With A Narrow Focus | Co. Design
“Our version of a perfect customer experience is one in which our customer...”
– Jeff Bezos, Jeff Bezos Owns the Web in More Ways Than You Think
August 2011
2 posts
“I can’t stress enough how important it is to write bad songs. There’s a lot of...”
– John Mayer, in a talk to Berklee music students via JoelBlog
3 tags
How to respond to "help, my computer is slow!"
This past weekend, after using a friend’s computer to book a flight and hotel, I was getting frustrated with how slow her computer is. She told me that she probably needs to get a new computer soon because it’s so slow. I decided to try out a few things to see if they made a difference. First, I noticed the computer was running Windows Vista - or possibly Windows 7, and was running...
June 2011
2 posts
1 tag
“You actually don’t want people using your product because it’s...”
– Sean Parker, Co-Founder of Napster, founding President of Facebook
“Focus is about saying no.”
– Steve Jobs, open Q&A at WWDC 1997
November 2010
1 post
3 tags
Lessons Learned: Choosing your "contact us" method
After supporting an enterprise-wide service for a few years now, I have had the opportunity to test support via email, phone, ticketing system, and web-based forum. Depending on the service you’re actually supporting, the number of users, and the support model you feel most comfortable with, there are pros and cons to each.
Something you should keep in mind while making this big decision:...
October 2010
2 posts
1 tag
“If I asked someone who had only used a personal calculator what a Macintosh...”
– Steve Jobs, per John Sculley
“Courage to constantly question the ordinary in search of surprising, long...”
– Bang & Olufsen’s Vision
2 tags
“I wanted to project myself forward to age 80 and say, “Okay, now I’m looking...”
– Jeff Bezos, founder of Amazon, in 2001 on his “Regret Minimization Framework”
September 2010
12 posts
3 tags
Follow vs. Friend
Our online world was dominated by mutual connections before Twitter came around. Friendster, MySpace, Facebook, and LinkedIn have all operated under this model:
Person A invites person B to connect
Person B gets an email, clicks the link, then clicks accept
Person A and B are now connected to each other
Twitter flipped this on its head and allowed you to connect to someone without them...
1 tag
Wikipedia to add article feedback →
While Wikipedia is one of the most trustworthy sources for historical information, it’s also prone to opinion and politics. The Wikimedia Foundation just announced plans to add “Article Feedback Tool” to their articles, making it simple for readers - who rely on information being accurate and neutral - to quickly identify if a page is a trustworthy source, as voted on by...
1 tag
“Sometimes people think that a simple description of a product means there isn’t...”
– Michael Arrington, TechCrunch
2 tags
“When you buy something cheap and bad, the best you’re going to feel about it is...”
– Redfin blog
1 tag
“So while I don’t expect Twitter to master its own destiny as far as the...”
– Alex Payne, former lead of Twitter’s developer platform
2 tags
2 tags
RSS isn't dead, it's just too complex
There is a debate going on among tech personalities and companies over whether or not RSS is dead. Here’s a quick roundup:
It all started when Steve Gilmore claimed RSS was dead in 2009
Bloglines - owned by IAC - announced they are closing shop
Yesterday, Matthew Ingram from GigaOm said RSS is not dead
Dave Winer - credited with the invention of RSS - responds saying RSS “forms...
1 tag
“Good design is making something intelligible and memorable. Great design is...”
– Dieter Rams, legendary industrial designer
2 tags
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April 2010
6 posts
“If you can’t explain it simply, you don’t understand it well enough”
– Albert Einstein
2 tags
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2 tags
2 tags
2 tags
February 2008
1 post
5 tags
